Terms and conditions

02

What we sell

PrismaWind is a suite of 14 WordPress plugins that share the same engine (the Core plugin) and the same design system: Page Builder, Site Structure, Fields, Shop, Membership, Multilingual, SEO, Redirects, Security, Performance, Affiliate, Tracking, Consent and AI. On top of these come the Core plugin and a mockup theme, both free. Some plugins are free with all their features; others offer advanced features included in the paid plans. The “suite” is the set you get with a plan that gives access to all the plugins.

The products are software to install on a WordPress site. To use them you need a working WordPress site and the technical requirements listed in the documentation.

03

Plans, licences and subscriptions

You download and use the free plugins at no cost. For paid features you buy a plan, which is a subscription: it entitles you to activate the premium features, receive updates and get our support for the whole subscription period and on the number of sites your chosen plan allows.

PrismaWind plugins are proprietary software. With your purchase you get a personal, non-exclusive licence to use the software, valid on the number of sites your plan allows and for the whole subscription period, entitling you to use it, receive updates and get our support. The licence does not transfer ownership of the code: you may not resell, redistribute or transfer it to third parties, nor decompile or modify it beyond what the law allows. If the subscription lapses or is cancelled, your site keeps working but you no longer receive updates, support or plan-only features.

Subscriptions renew automatically at expiry, at the current list price, unless you cancel before renewal. You can cancel at any time from your account or by writing to us: the cancellation takes effect at the end of the period already paid and you do not lose the current period.

04

Prices and payments

Prices are the ones shown on the site at the time of purchase. Depending on your country and status (consumer or VAT-registered business) the price may be shown or invoiced with the applicable taxes, for example VAT. Payments are handled by our providers Stripe and PayPal: we do not store your full card details. The contract is concluded when you receive our order confirmation by email.

05

30-day money-back guarantee

If a paid plan is not right for you, you have 30 days from purchase to ask for a full refund, without having to explain why. Write to [email protected] from the address used for the order: we refund the full amount of the first payment using the same method you used. The guarantee applies to the first purchase of a plan; it does not cover automatic renewals (which you can avoid by cancelling before expiry) and does not apply in cases of clear abuse, such as repeated refund requests on the same product.

06

Consumers’ right of withdrawal

If you buy as a consumer in the European Union, you have a legal 14-day right of withdrawal on digital content and services. Because we make the product available right after purchase, by asking us to activate it you consent to immediate performance and acknowledge that the right of withdrawal ends once the download or use begins. In any case our 30-day money-back guarantee is broader than the statutory withdrawal, so you stay protected. If you live in a country whose law grants you more favourable consumer rights, those rights still apply.

07

Statutory warranty of conformity

If you buy as a consumer in the European Union, you also have the statutory warranty of conformity provided for digital content and services: the products must match what is described, have the characteristics reasonably expected of software of this kind, and remain conforming for the whole subscription period, with the updates needed to keep them so. For a one-off purchase the warranty lasts two years from delivery.

If a product is not conforming you can ask us to restore conformity, at no cost to you. When that is not possible, or we fail to do so within a reasonable time, or the defect is serious, you can ask for a price reduction or terminate the contract and get a refund. This warranty is yours by law, costs nothing and requires no registration: our 30-day commercial guarantee stands alongside it.

08

Updates and support

While the plan is active you receive updates for the included plugins and can contact support by writing to us: a person on the team replies directly. We do our best to fix issues quickly, but we cannot guarantee the software is bug-free or compatible with every theme, third-party plugin or configuration of your site.

09

Using the AI plugin

The AI plugin lets you generate content and sites using a PrismaWind plan or your own API keys from external providers. You are responsible for the content you generate and for complying with the terms of the AI provider you use. Any use of credits or tokens from your plan or your APIs is on you, according to the rules of the plan you chose.

10

Fair use

We ask you not to resell access to your plan as if it were yours, not to bypass the technical limits of the licences, and not to use the products for unlawful activities. We may suspend or close an account in cases of fraud, non-payment or serious breach of these terms, after notifying you where possible.

11

Intellectual property and trademark

The PrismaWind software, its code and all intellectual property rights remain ours: the licence grants you use, not ownership. The PrismaWind name, the logo, the texts, the site’s graphics and the marketing materials remain ours and may not be used without our written consent.

12

Liability

We provide the products with the care of someone who uses them first on their own projects, but to the extent allowed by law we are not liable for indirect damages, data loss or lost profits linked to the use or inability to use the products. We recommend you always keep an up-to-date backup of your site before installing or updating any software. Nothing in these terms limits the liabilities that cannot be excluded by law, nor the rights you have as a consumer.

13

Service availability

We open sales to a few people at a time, so some plans may be temporarily unavailable. We may change, add or withdraw products and features over time; if a significant change affects a plan you have already paid for, we look for a fair solution, including refunding the unused part.

14

Purchases outside the European Union

We sell worldwide. The 30-day money-back guarantee applies wherever you are, regardless of what your local law provides.

The mandatory protections of the country where you live remain valid and prevail over these terms where they are more favourable: in the United Kingdom the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, in Australia the Australian Consumer Law, in the United States and Canada the applicable state or provincial laws, and equivalent rules in other countries. If a clause of these terms is prohibited by the law of your country, that clause does not apply to you and the rest of the terms remains valid.

Consumption taxes — VAT, GST, sales tax and the like — are calculated at the time of payment based on the country you indicate, and are shown to you before you confirm the order. Any taxes or duties your jurisdiction charges you on the import of digital services remain your responsibility.

15

Governing law and disputes

These terms are governed by Italian law. If you buy as a consumer, the mandatory rules and the courts set by the law of the country where you live still apply. If you buy as a business, the court of Urbino (Italy) has jurisdiction over disputes. Consumers in the European Union can also use the European Commission’s online dispute resolution platform, available at ec.europa.eu/consumers/odr.

16

Changes to these terms

We may update these terms over time. The date at the top shows the last revision. Purchases already concluded are governed by the terms in force at the time of the order. For any question write to us at [email protected].